Mental Health Support with your Medicare reference number

I relate. Health offers low cost telehealth psychological counselling and affordable relationship counselling.

We have found the right balance between affordability and meeting the operating costs of our service.

See full details on our Fees page; including the option to access Medicare rebates for psychological counselling.

Appointment cancellations with less than 72 hours’ notice, including no-shows, will be charged a $100 cancellation fee.

We know the cost of health care impacts differently across individuals and families. I relate. Health are here to support you get the care you deserve.

If for any reason our fees are preventing you from accessing psychological counselling you can request a fee review to bulk bill your service. Please complete and submit our application form or call 1300 473 528 to discuss further options.

* Psychological counselling. Must have a mental health treatment plan and valid referral.

When you make an online booking, you will be invited to make payment using your debit or credit card. Payments are processed via Stripe – a payment processing platform. Stripe has the highest level of payment processor security and data encryption.

Follow-up appointments are booked directly with your clinician or bookings can be made via our customer support team – you will receive an email containing important information about your appointment, including calendar invitation, telehealth appointment link, and an invoice. We ask that you pay the full fee prior to your session. All payments are processed via Stripe.

After your session we will process eligible Medicare rebates for psychological counselling.

Medicare

I relate. Health can process Medicare rebates for people with a valid mental health treatment plan, eating disorder treatment and management plan, or chronic disease management plan. All plans must be dated on or before the date of your appointment (and must be accompanied by a valid referral), meaning, mental health treatment plans and referrals cannot be backdated.

Counselling including relationship counselling does not qualify for Medicare rebates. As such, no referral is required for relationship counselling.

Read more about how to access Medicare rebates for psychological counselling here.

Private patient – Self-funded or health insurance

You can decide to access our service privately either at the full fee rate (i.e., self-funded) or claim a rebate through your private health insurance. Private patients do not need a referral to access our service.

Please note Interrelate does not process HICAPS. Instead, after your session we will supply you with a receipt that enables you to claim with your health insurer directly. Please be aware the level of coverage for psychological counselling and counselling services differs markedly between insurance providers and policy types. If you intend to claim a rebate from your health insurance – we encourage you to contact your insurer beforehand to confirm your entitlement.

National Disability Insurance Scheme (NDIS)

We have many clinicians with experience and skills working alongside people living with a disability. Interrelate is not a NDIS registered provider. However, we welcome the opportunity to deliver psychological counselling to people who either self-manage or plan manage their NDIS plan. Unfortunately, we do not accept referrals for agency managed NDIS clients.

If you would like to discuss a potential NDIS funded referral or other funding options, please get in touch (call us on 1300 473 528 or email referral@irelatehealth.org.au).

To access Medicare rebates, you need a current mental health treatment plan and referral from your GP. This will allow you to claim up to 10 individual (plus 10 group) psychological counselling sessions. Each calendar year.

All plans must be dated on or before the date of your session (and must be accompanied by a valid referral). Meaning, mental health treatment plans and GP referrals cannot be backdated.

After each session I relate. Health process eligible Medicare rebates via an electronic claim system. Medicare will then pay your rebate into either (a) the account of the card you used to pay, or (b) the bank account you have pre-registered with Medicare.

The easiest way to submit your paperwork is via email: referral@irelatehealth.org.au.

Once received our customer support team will upload your mental health treatment plan and GP referral to your client file.

If you know which Interrelate mental health clinician you will be seeing you can ask your GP to address your referral to them directly, otherwise referrals can be addressed generically to:
Attention: Psychologist | Occupational Therapist | Social Worker (whichever is applicable)
Interrelate
E: referral@irelatehealth.org.au

We can deliver psychological counselling to people who either self-manage or plan manage their NDIS funding. Unfortunately, we do not accept referrals for agency managed clients.

If you would like to discuss a potential NDIS funded referral, please get in touch (call us on 1300 473 528 or email referral@irelatehealth.org.au).

To process NDIS services, we require your NDIS number, a copy of your plan (so we can service against the appropriate line item), and invoicing details. The fee for NDIS funded clients is aligned to the NDIS schedule of fees. There is no-out-of-pocket cost for NDIS funded clients.

Contact your Local Area Coordinator to learn more about accessing the NDIS or accessing psychological counselling in your NDIS Plan.