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I relate. Health provides online mental health and wellbeing services for children (aged 8+), young people, adults, couples, families, and organisations.
All I relate. Health services are delivered via telehealth. Telehealth, put simply, is health care that you can access online or over the phone.
We partner with qualified and experienced allied health professionals (including psychologists, occupational therapists, and social workers) and accredited counsellors to provide tailored online mental health care and support. We’ve made it easy for you to access confidential and effective mental health support, from anywhere, all online, without the high fees at a time that suits you.
Our service is convenient, safe, and confidential.
I relate. Health is a sub-brand of Interrelate Limited. We are a purpose-led company.
I relate. Health provides online psychological counselling and counselling services (including relationship and couples counselling), and self-improvement resources (via our Wellbeing Hub).
We are a multidisciplinary online mental health service that partners with qualified and experienced allied health professionals and counsellors to provide online treatment services for a range of mental health conditions. We specialise in providing ‘care you can relate to’.
All clinicians are screened and approved by I relate. Health. Our team members have attained high standards in education, training, supervised practice, ethics, and continual professional development.
At a minimum all I relate. Health clinicians have attained university level qualifications and hold current registration with their respective professional body. Psychologists (including clinical and registered psychologists) and occupational therapists are registered with the Australian Health Practitioner Regulation Agency (commonly known as AHPRA). Our social worker clinicians are Accredited Mental Health Social Workers with AASW (Australian Association of Social Workers). Whereas our relationship counsellors hold registration with either the Australian Counselling Association (ACA) or Psychotherapy and Counselling Federation of Australia (PACFA).
All clinicians have successfully completed a selection process and are suitably skilled and experienced at delivering safe, ethical, and effective online mental health care. We partner with experienced and skilled online allied health professionals and counsellors that share I relate. Health’s vision and values.
All our clinicians must hold a current working with children check clearance.
I relate. Health provides a range of online mental health and wellbeing services for children (aged 8+), young people, adults, couples, families, and organisations.
Young people and children aged under 16-years will need consent from either a parent or guardian to receive a service from I relate. Health.
I relate. Health is not suitable for people who require emergency or crisis intervention.
Please note: We do not offer reports for legal purposes (i.e., medico-legal assessment reports) or parental capacity assessment reports.
You do not need a referral to access services from I relate. Health.
However, to access Medicare rebates for psychological counselling you will need a mental health treatment plan and valid referral from your GP.
Counselling including relationship counselling does not qualify for Medicare rebates.
Yes. I relate. Health provides psychological counselling services across the lifespan – ranging from children (aged 8+) to adults.
Browse our clinician profiles or use the filter function, to view clinicians with training and experience working with children and young people.
Young people and children aged under 16-years will need consent from either a parent or guardian to receive a service from I relate. Health.
I relate. Health is not suitable for people who require emergency or crisis intervention.
Yes, I relate. Health services are available Australia wide.
All I relate. Health services are delivered via telehealth. Telehealth is health care that you can access online or over the phone using either your mobile, tablet, or computer.
Whether you’re seeking to improve your mental health, strengthen your relationships, or looking for ways to boost your wellbeing – I relate. Health is an online mental health clinic for all Australians.
Although there are some similarities and overlap, there are also some key differences between how a psychologist, mental health social worker, occupational therapist, and counsellor work with people and support their clients to achieve their mental health goals.
Click here to read more.
No. All I relate. Health services are delivered via telehealth. Telehealth is health care that you access online or over the phone using either your mobile, tablet, or computer.
Telehealth services provide a high standard of care. Research consistently shows that for most mental health conditions psychological counselling via telehealth is as effective as face-to-face. Similarly, people’s overall satisfaction with telehealth is comparable to face-to-face appointments.
We’ve made it easy for you to find a registered, trained, and experienced clinician who can help you achieve your mental health and wellbeing goals.
To find the right person for you, either use the filter to shortlist clinicians based on your preferences or browse our team of clinicians.
Choose the clinician you want to speak with and book your appointment online – mental health support is just a few clicks away.
Research consistently supports telehealth as effective both in terms of clinical effectiveness (e.g., symptom reduction, increase in quality of life), and in terms of satisfaction (i.e., accessibility, convenience etc.) for a range of mental health conditions and other concerns (including depression, anxiety, panic disorder, eating disorders, substance use problems, chronic pain, bipolar disorder, OCD, adjustment disorder, as well as family and relationship problems to name a few). Research has also shown that online psychological assessments and interventions can be successfully delivered to children, adults, and older adults.
Studies comparing telehealth to face-to-face treatment generally conclude that telehealth is as effective as face-to-face treatment. Similarly, people’s overall satisfaction with telehealth is comparable to face-to-face appointments.
Your GP and clinician can talk to you about whether telehealth consultations are appropriate and suitable for you.
Telehealth is now a permanent feature of the Medicare Benefits Scheme. https://www.health.gov.au/ministers/the-hon-greg-hunt-mp/media/permanent-telehealth-to-strengthen-universal-medicare
We welcome any feedback you’d like to share with us. We listen to all feedback – compliments, comments, and complaints – and use it to continually improve our service.
The best way to provide feedback, raise a complaint, or share a compliment is to email us at hello@localhost or call our customer support team on 1300 473 528.
Telehealth offers access to health care you need, where and wherever you need it, using either a mobile device, tablet, or computer.
Yes, the K10 online self-report measure is totally anonymous. We do not track website activity, including K10 scores, back to the individual. Our website does capture information about the number of people completing the K10 self-report measure and the levels of psychological distress reported. This anonymous data enables us to develop resources and measure the levels of psychological distress reported by people visiting our website and service.
If you, or someone you know, is experiencing crisis visit your nearest hospital emergency or connect with a 24/7 mental health support service Wellbeing Hub – Other Support Services.
If life is in danger call 000.
There are two ways to book an appointment with I relate. Health:
(1) Book an appointment via our easy-to-use online booking platform.
(2) Call our friendly customer support team on 1300 473 528.
A standard appointment is approximately 50-minutes.
There are two ways to reschedule or cancel an appointment –
(1) Via our online booking system – your booking email includes a link to ‘cancel appointment’.
(2) Call our friendly customer support team on 1300 473 528.
Please note: Appointment cancellations with less than 72 hours’ notice, including no-shows, will be charged a $100 cancellation fee.
Absolutely. You will receive both SMS and email appointment reminders at least 3 days before your appointment. This gives you time to reschedule without incurring a cancellation fee.
Cancellations with more than 72 hours’ notice do not incur a fee. You can either cancel or reschedule your appointment at no cost.
However, if you cancel your appointment with less than 3 days’ notice or do not attend an appointment you will be charged a cancellation fee of $100.
Medicare does not pay for missed appointments.
For pre-paid appointments the cancellation fee will be deducted from the payment you have already made. The balance can either be refunded or transferred as a credit to your rescheduled appointment, whichever option you prefer. Otherwise, we will invoice you. Payment is expected within 7 days after the invoice date.
Sorry, not at the moment. All bookings for relationship or couples counselling are made via our customer support team on 1300 473 528, as this service is currently provided by our parent organisation, Interrelate.
Once your booking has been completed, you will receive an email containing important information about your appointment, including calendar invitation, a link to your telehealth appointment, and link to our client establishment and consent form, which you complete (and submit) before your first appointment.
If you haven’t yet obtained a mental health treatment plan and referral from your GP, you will need to organise this before your first session.
When your appointment time arrives all you need to do is follow the join appointment link, and you’ll be whisked away to our virtual office. Your clinician will join your appointment the same way. No login or password required — just one click and you’re in. We recommend you are ready to join your session about 5 minutes before, to allow for any technical difficulties or delays.
Once you book your appointment you will receive a confirmation email. This email includes a link to your telehealth (online) appointment.
When your appointment time arrives all you need to do is follow the join appointment link, and you’ll be whisked away to our virtual office. Your clinician will join your appointment the same way. No login or password required — just one click and you’re in. We recommend you are ready to join your session about 5 minutes before, to allow for any technical difficulties or delays.
All video calls are secured with end-to-end encryption.
As a healthcare provider, I relate. Health and your clinician must ensure your information and data is managed securely and confidentially. All data is securely stored in Australian-based servers.
I relate. Health protects the privacy of our clients and is bound by the Privacy Act 1988, which includes 13 Australian Privacy Principles to protect personal information. We take steps to ensure that:
personal and sensitive information collected is relevant, accurate and current during the utilisation of the service.
information will be collected directly from the person receiving the service whenever possible.
personal information will only be used for the purpose it was provided and will be stored securely.
Recording a consultation without the consent of the people involved is an offence.
Below are some tips for preparing for your online appointment:
We encourage you to test your equipment (including your device and internet) a few days before your appointment.
If you have issues connecting on the day, call our customer support team on 1300 473 528.
Occasionally, the technology on the day can fail (e.g., microphone isn’t working) or the internet connection is dropping out. Our clinicians are skilful problem solvers and will work with you to find a suitable solution. If all else fails – we might switch to a telephone call for the remainder of the session.
I relate. Health offers low cost telehealth psychological counselling and affordable relationship counselling. We have found the right balance between affordability and meeting the operating costs of our service. See full details on our Fees page; including the option to access Medicare rebates for psychological counselling.
Appointment cancellations with less than 72 hours’ notice, including no-shows, will be charged a $100 cancellation fee.
We know the cost of health care impacts differently across individuals and families. Interrelate are here to support you get the care you deserve.
If for any reason our fees are preventing you from accessing psychological counselling you can request a fee review to bulk bill your service. Please complete and submit our application form or call 1300 473 528 to discuss further options.
*Psychological counselling must have mental health treatment plan and valid referral.
When you make an online booking, you will be invited to make payment using your debit or credit card. Payments are processed via Stripe – a payment processing platform. Stripe has the highest level of payment processor security and data encryption.
Follow-up appointments are booked directly with your clinician or bookings can be made via our customer support team – you will receive an email containing important information about your appointment, including calendar invitation, telehealth appointment link, and an invoice. We ask that you pay the full fee prior to your session. All payments are processed via Stripe.
After your session we will process eligible Medicare rebates for psychological counselling.
To access Medicare rebates, you need a current mental health treatment plan and referral from your GP. This will allow you to claim up to 10 individual (plus 10 group) psychological counselling sessions each calendar year.
All plans must be dated on or before the date of your session (and must be accompanied by a valid referral). Mental health treatment plans and GP referrals cannot be backdated.
After each session I relate. Health process eligible Medicare rebates via an electronic claim system. Medicare will then pay your rebate into either (a) the account of the card you used to pay, or (b) the bank account you have pre-registered with Medicare.
The easiest way to submit your paperwork is via email: referral@irelatehealth.org.au. Once received our customer support team will upload your mental health treatment plan and GP referral to your client file.
If you know which Interrelate mental health clinician you will be seeing you can ask your GP to address your referral to them directly, otherwise referrals can be addressed generically to:
Attention: Psychologist | Occupational Therapist | Social Worker (whichever is applicable).
We can deliver psychological counselling to people who either self-manage or plan manage their NDIS funding. Unfortunately, we do not accept referrals for agency managed clients.
If you would like to discuss a potential NDIS funded referral, please get in touch (call us on 1300 473 528 or email referral@localhost).
To process NDIS services, we require your NDIS number, a copy of your plan (so we can service against the appropriate line item), and invoicing details. The fee for NDIS funded clients is aligned to the NDIS schedule of fees. There is no-out-of-pocket cost for NDIS funded clients.
Contact your Local Area Coordinator to learn more about accessing the NDIS or accessing psychological counselling in your NDIS Plan.
Our experienced humans at I relate. Health are here to help you achieve your mental health and wellbeing goals.
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Interrelate acknowledges the Traditional Custodians of the lands and waters on which we work and heal. Our work is guided by people’s lived experience with mental health and almost 100 years of experience supporting individuals and families. We want all Australians to have access to mental health support they can relate to and embrace diversity, equity, and inclusion in all its forms.