I relate. Health is a sub-brand of Interrelate Limited (ABN 43 932 956 053).  

1. Acceptance of our Terms

By visiting the website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to I relate. Health, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of I relate. Health. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and I relate. Health and that your use of I relate. Health shall indicate your conclusive acceptance of this agreement.


2. Provision of services

I relate. Health provides online psychological counselling and counselling services (including relationship and couples counselling), and self-improvement resources via our Wellbeing Hub. We partner with qualified and experienced allied health professionals (including psychologists, occupational therapists, and social workers) and accredited counsellors to provide tailored online mental health care and support.


Our consultant partners are independent allied health professionals or accredited counsellors who are neither our employees, agents, nor representatives. 

You agree and acknowledge that I relate. Health is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that I relate. Health psychological counselling and relationship counselling services are limited to enabling referral of clients and provision of administrative, practice support and practice management services to the consultant in relation to the consultant services. 

3. Cancellation policy

Our goal is to provide affordable mental health care and counselling services in a timely manner. In the event that you need to cancel, we appreciate you letting us know as soon as possible so that we can offer your time slot to another person seeking support. 

Any appointment cancellations with less than 72 hours’ notice, including no-shows, will be charged a $100 cancellation fee.


4. Proprietary rights

You acknowledge and agree that I relate. Health may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. I relate. Health authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.


5. Submitted content

When you submit content to I relate. Health you simultaneously grant I relate. Health an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to I relate. Health.


6. Termination of agreement

The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.


7. Disclaimer of warranties

You understand and agree that your use of I relate. Health is entirely at your own risk and that our services are provided “As Is” and “As Available”. I relate. Health does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the I relate. Health website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.


8. Limitation of liability

You understand and agree that I relate. Health and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not I relate. Health has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of I relate. Health is limited to the greatest extent permitted by law.


9. External content

I relate. Health may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that I relate. Health is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.


10. Jurisdiction

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by I relate. Health to resolve any legal matter arising from this agreement or related to your use of I relate. Health. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.


11. Entire agreement

You understand and agree that the above Terms constitute the entire general agreement between you and I relate. Health. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.


12. Changes to the Terms

I relate. Health reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of I relate. Health after any changes to Terms will signify your agreement to be bound by them.

Interrelate Limited ABN 43 932 956 053

Date of Publication 19 December 2022